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The issue was resolved, and he confirmed that the casino had returned his winnings. The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team extended the investigation period but ultimately had to close the complaint due to the player's lack of response to inquiries and reminders. The player had received one payment of $3,000 and was awaiting the remaining $12,000, blackcoin.co which was subject to the casino's withdrawal limits.