Mastering De-escalation: Handling Patient Frustrat..

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Mastering De-escalation: Handling Patient Frustration Over Waiting Times | #education

Mastering De-escalation: Handling Patient Frustration Over Waiting Times

Mastering De-escalation: Handling Patient Frustration Over Waiting Times

By fostering an environment where staff are encouraged to talk through challenging patient encounters and are given the tools they need to stay resilient, the clinic ensures a higher standard of care for everyone.

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